Shipping & Returns

Hey Sutra fam! We’re pumped to get Sutra V, Sutra V Maxx, and Sutra Flow into your hands for those chill vibes. Here’s the lowdown on how we ship our premium hemp-derived drinks and handle returns. We keep it simple, legal, and hassle-free, so you can focus on sipping and smiling!

Table of Contents

Shipping

Where We Ship

We ship Sutra V (5mg THC + 2mg CBD), Sutra V Maxx (10mg THC + 2mg CBD), and Sutra Flow (25mg CBD) to states where these hemp-derived products are legal, per the 2018 Farm Bill (less than 0.3% Delta-9 THC). At checkout, we verify your address to ensure it’s all good.

As of May 2025, we cannot ship Sutra V, Sutra V Maxx, or Sutra Flow to Alaska, Arizona, Arkansas, Idaho, Iowa, South Dakota, Utah, Vermont, or Washington due to state restrictions. Not sure about your state? Drop us a line at [insert contact email], and we’ll check for you!

Age Verification

Our drinks are strictly 21+. You’ll need to confirm your age at checkout (e.g., with a birth date or ID check). No 21+ verification, no shipment—gotta keep it legal!

Shipping Costs and Timing

  • Cost: Shipping fees depend on your location and order size. We’ll show you the exact cost at checkout. Orders over $50 get free shipping—woo!
  • Timing: Orders typically ship within 1-2 business days from our warehouse. Expect delivery in 3-7 business days, depending on your location and the shipping provider. We’ll send a tracking link so you can keep an eye on your package.
  • Delays: Weather, holidays, or carrier hiccups might slow things down. We’ll keep you posted if there’s a snag!

Shipping Restrictions

We only ship within the U.S. to addresses where our products are permitted. If your order is flagged for a restricted state, we’ll cancel it and refund you ASAP. Sorry, no international shipping yet—stay tuned for updates!

Lost or Damaged Packages

If your order goes missing or arrives damaged, reach out to us at [insert contact email] within 7 days of delivery (or expected delivery). We’ll work with the carrier to sort it out or send a replacement if needed. Keep those bottles sealed until we resolve it!

Returns

Our Return Policy

We want you to love Sutra V, Sutra V Maxx, and Sutra Flow! If something’s not right, here’s how returns work:

  • Unopened Products: Contact us at [insert contact email] within 7 days of delivery for unopened, unused bottles. We’ll provide a return shipping label and process a refund or exchange once we get them back in perfect condition.
  • Opened Products: Due to regulations surrounding ingestible hemp products, we can’t accept returns on opened or used bottles—sorry, it’s the law!
  • Wrong or Defective Items: Got the wrong drink or a faulty bottle? Let us know within 7 days, and we’ll make it right with a replacement or refund, no stress.
  • Non-Returnable: Items marked “final sale” (like clearance deals) or orders shipped to restricted states (and seized) aren’t eligible for returns.

How to Start a Return

Email us at [insert contact email] with your order number and a quick note about the issue. We’ll guide you through the process and get it sorted fast. Refunds hit your original payment method within 5-10 business days after we receive the return.

Refunds for Canceled Orders

If we cancel your order (e.g., due to a restricted state or age verification issue), we’ll refund you fully within 3-5 business days. No worries, we’ve got you!

Questions?

Need help with shipping or returns? Hit us up at [insert contact email] or DM us on TikTok or Instagram. We’re here to make sure you’re stoked with your Sutra experience!

Last Updated: May 20, 2025

Disclaimer: Sutra V and Sutra V Maxx contain hemp-derived THC. Sutra Flow contains hemp-derived CBD. Must be 21+ to purchase. Consult your physician before use. Not for use by those pregnant, nursing, or with certain medical conditions. Do not drive or operate heavy machinery after consuming THC products. Only available in states where hemp-derived cannabinoids are legal. Not intended to diagnose, treat, cure, or prevent any disease.